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  1. #1

    Zadeo Ticket Guide

    Welcome to the Official In-Game Ticket Guide for Zadeo. This guide will be covering several aspects of the ticketing system such as how to make a ticket and FAQs.

    Updated on 12th May 2018

    Please note that this guide may be updated without warning and players are advised to check this thread regularly should they encounter any issues in-game.

    Table of Contents

    What you can/should not submit in a ticket
    Information about GMs
    How to create a ticket
    How to upload & provide a link of a screenshot

    What you CAN submit in a ticket

    • Important class quests that do NOT work such as the quest chain for Redemption or a Shaman's totems. This doesn't apply to the Death Knight Start Zone.
    • Max level reputation factions with which it is impossible to obtain exalted status due to bugged quest(s) blocking further progress.
    • Quests that are bugged in a way which makes it hard to complete them.
    • Stuck/Can't revive - Be sure to try the Character Unstucker tool first.
    • Can't get out of combat - Try re-opening your WoW program by using Alt+F4 to exit
    • Player reports - screenshots can be provided as shown here.
    • Generalized help questions.

    What you should NOT submit in a ticket

    • Bugs - GMs are not Developers and aree not in-charge of fixing bugs. If you find a bug please report it via the bugtracker.
    • Items's that you want/need. GMs cant provide items regardless of the reason.
    • Ban Appeals.
    • Can't learn riding skill - There is more than 1 riding trainer in World of Warcraft. Try out the Dalaran trainer before submitting a ticket.
    • When is ABC going to be fixed? - Soon.
    • Tickets in any language other than English.
    • Indecipherable tickets.
    • Vote rewards related issues - We cannot refund or provide item exchanges for anything purchased using the vote system.
    • GM MOTHER DK DMF LAG PLIS FIX MEN - If you have a high latency, please check your Internet Service Provider. If you have a low latency and there is delay, please remain calm and do not complain about the issue. The staff team is probably already working to resolve it.
    • Character re-customization - We do not provide free Race changes, Faction changes, Name changes or character re-customizations.

  2. #2

    Information About GMs

    GMs are part of the Staff team on Zadeo, who will be the ones assisting you directly in-game should you have any issues. We do receive a huge number of tickets daily so this may result in you having to wait a period of time before your ticket is handled by a GM.

    Bugs and bugged quests

    GMs are not the people you should look for when you encounter an in-game bug or have a bugged quest. This is a job for the developers and you should always report all bugs and bugged quests on the bugtracker to get them fixed. We reward players for reporting bugs via the bugtracker.

    Banned Accounts

    Players who have been banned may be able to make a ban appeal via the Appeals Hub. Don't bother to appeal if you know you are not innocent as this could add additional time to your current ban. Bans that are shorter than 72 hours cannot be appealed.

    Providing Game Master Feedback

    If you wish to give feedback on how a certain GM handled your ticket/problem, whether negative or positive, you are welcomed to send an email to [email protected]. Please note that feedback emails won't receive a reply, but all feedback is read.

    Game Master Interaction

    GMs on Zadeo are visible to everyone (except when they choose not to be), however this doesn't mean that you should bug them about problems or questions you may have. GMs will only contact you through whisper, in-game mail or a summon to their current location.

  3. #3

    How to create a GM Ticket

    Many players think that creating and submitting a ticket to a GM is a very complicated thing to do. It's definitely not! It's extremely easy to do so and this part of the guide shall cover the area on how to create and submit a GM ticket.

    In order to create and submit a ticket just do the following:
    1. Click on the red "?" on the menu bar in your UI.

    2.Choose between "Talk to a GM" and "Report Problem".
    3.Once you hae done so, click on "Open a Ticket".

    4.You should now be prompted to describe your issue to us in a text box. Proceed to type in the issue which you have encountered.
    5.Once you have finished typing your issue, click on "Submit" and your ticket will be in the queue of tickets that are already available.
    6.To ensure that you have successfully submitted a ticket, look at the top right corner of the screen and you should see this:

    7.If you click on it, you will be given 2 options. "Edit Ticket" or "Abandon Ticket". If you choose to abandon your ticket, the GM on duty will assume you have solved the issue already and will proceed to delete your ticket. Edit your ticket only when you have something to update the GM on in your ticket.
    8. Please provide as much information as you can regarding the issue/report in the ticket so you will not need to wait for hours online before a GM reaches your ticket. By describing the issue in detail, the GM can take action (if any) even when you are offline.

    Below is an example of how a ticket should look like when a player chooses to report a hacker in-game.

    Hello there!

    I was just minding my own business in Borean Tundra leveling my character when all of a sudden, I saw a flying Tauren! I took a screenshot of him and thought I'd report him to you so that you may take action against him. Here is the screenshot which I have taken: <insert screenshot link here>. Just in case you can't read his name properly, it's Flyingcow.


  4. #4

    How to upload & provide a link of a screenshot

    Found a hacker or abuser? First thing that would come to any player's mind would probably be something like this: "OMG THERE'S A HACKER GM PLIS BAN HIM!". Now, we cannot just ban a certain player just because you tell us to. We require concrete evidence, in this case a screenshot, in order to do so.

    Right now, some, if not all, of you might be wondering: "How do I take a screenshot and show it to a GM?". It's quite simple, really. In this part of the guide, you'll learn the steps you need to take in order to take a screenshot, get the link then submit it to a GM.

    Case 1
    Look on your keyboard for a button that is labelled as "Prt Sc".

    • Hit the "Prt Sc" button on your keyboard.
    • There should now be a message in the middle of your screen informing you that a screenshot has been taken.
    • The screenshot will be saved to your WoW folder. An example of where the screenshot would be saved is; C:\Local Disk\Program Files\World of Warcraft\Screenshots

    Case 2
    Some laptops or keyboards may have this labelled below the main function of the key. If this is the case for you, search once again on your keyboard for a button labelled as "Fn".

    • Press and hold "Fn".
    • While holding down "Fn", hit the "Prt Sc" button.
    • There should now be a message in the middle of your screen informing you that a screenshot has been taken.
    • The screenshot will be saved to your WoW folder. An example of where the screenshot would be saved is; C:\Local Disk\Program Files\World of Warcraft\Screenshots

    After you have taken the screenshot and located where it's found in your computer, proceed with the following steps in order to upload your screenshot to an image hosting website in order to get a link.

    Head to Imgur.

    Click on "Computer". Locate your screenshot and then select it.

    Click on "Start Upload"

    Copy the "Direct Link" from the right side.

    Great! You're almost done! Now that you have copied the screenshot link, you may proceed to submit an in-game ticket to a GM reporting the hacker or abuser. Remember to put the screenshot link in the ticket or else the GM won't be able to view the screenshot! How to paste? Ctrl + V.

    You may now email the screenshot via the format located here.

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